Return and Refund
For health and safety reasons, food and perishable products are not returnable or exchangeable except in cases in which The Hamlet has shipped the incorrect item.
Returns are allowed within 30 days on non-edible/non-perishable items that are in new and unused condition with all of the original packaging. There will be no refund of shipping charges except in cases in which The Hamlet shipped the incorrect product. If a product is found to be defective or damaged during shipping you will have the option to receive a replacement or a refund of the purchase price and shipping charges. If you receive damaged goods, please notify us within 5 days of receiving your order. Please save your shipping box and packaging because it will need to be inspected by the carrier. If the box is discarded, claims cannot be filed for damaged goods or items.
To return merchandise for a credit or a refund, pre-approval is required. Please contact us at firstname.lastname@example.org for a Return Authorization Form. Once we receive the completed form, you will be notified with an RMA number if your return request has been approved. Once we receive the returned items, a full refund will be issued in the form of payment that was used to make the original purchase.
When ordering chocolate, candles or other perishable items during hot weather months, you must do so at your own risk. We will do everything possible to prevent damage but we cannot be responsible for products that melt or are damaged during shipping.